Refund policy

For Returns, Refunds and Exchange:
Please email us at: info@coffeefication.xyz

After placing the order, the customer can cancel the order within 24 hours if he/she wishes to by emailing us at info@coffeefication.xyz

In case payment has already been made, the refund will be processed via RazorPay or UPI within 2-3 working days. 

If you didn't like the coffee, you can return the unused items within 5 working days, and we'll refund your money. To initiate a request, please email us at info@coffeefication.xyz with the subject 'Please refund my order' 

Delayed Delivery Cancellation

We use third-party courier partners and most orders across India are delivered within 4-7 working days, provided there are no unexpected delays. If the order does not reach you within 10 days (post-dispatch), we will send you a replacement or issue a full refund for the same. Please understand that as we have limited control over the package once it is shipped, we’re unable to cancel or refund the order before the mentioned timeline.

Note: This does not apply to failed / delayed deliveries with exceptions raised due to issues at the receiver’s end (for example: incorrect address, no response on the contact number, etc.).